退款政策
We have a 30-day return policy, which means you can apply for a return within 30 days of receiving the goods.
Returns must meet certain conditions. Your goods must be in the same condition as they were received, unworn or unused, with labels and in their original packaging. You also need to provide a receipt or proof of purchase.
To start returning goods, you can contact us at 223026298@qq.com. Please note that the returned goods need to be sent to the following address:
中国广东省广州市南沙区南沙街道星河丹堤G4－1－204李先生收，电话13632296767
Mr. Li, G4-1-204, Xinghe Danti, Nansha Street, Nansha District, Guangzhou City, Guangdong Province, China, Tel: 13632296767
If we accept your return, we will send you a return shipping label along with instructions on the method and location of package delivery. We do not accept goods that are returned directly without applying for a return.
If you have any questions about returns, you can contact us at 223026298@qq.com at any time.
Damage and problems
Please check the goods in your order upon receipt. If there are any defects, damages or the wrong items sent, please contact us immediately so that we can assess and correct the problem.
Exception/Non-returnable items
Certain types of goods cannot be returned, such as custom-made products (like those with changed wrist sizes or added accessories) and those that have been declared defective and discounted. If you have any questions or concerns about a specific product, please contact us.
We are very sorry, but we do not accept returns of promotional products or gift cards.
Exchange goods
The fastest way to ensure you get the goods you need is to return them and purchase new items when the return is accepted.
The EU has a 14-day cooling-off period
Despite the above regulations, if the goods are shipped to the European Union, you have the right to cancel the order or return the goods within 14 days without reason. As mentioned above, your goods must be in the same condition as they were received, unworn or unused, labeled and in their original packaging. You also need to provide a receipt or proof of purchase.
Refund
After we receive and inspect your returned goods, we will notify you whether the refund is approved. If approved, the refund will be returned to your original payment method within 10 working days. Please remember that your bank or credit card company also needs some time to process and transfer the refund.
If you have not received your refund 15 working days after we approved your return, please contact us at 223026298@qq.com.
我们有 30 天退货政策，这意味着您可以在收到商品 30 天内申请退货。
退货需符合条件，您的商品必须与收到时的状态相同、未穿过或未经使用、带有标签并保持原包装。您还需要提供收据或购买证明。
若要开始退货，您可以通过 223026298@qq.com 联系我们。请注意，退货商品需要寄送到以下地址：[中国广东省广州市南沙区南沙街道星河丹堤G4－1－204李先生收，电话13632296767]
如果我们接受您的退货，则会给您寄一个退货发货标签，以及有关包裹寄送方式和地点的说明。我们不接受未申请退货而直接退回的商品。
如有任何退货问题，您可以随时通过 223026298@qq.com 联系我们。
损坏和问题
请在收货时检查您的订单商品，如果商品有缺陷、损坏或发错，请立即联系我们，以便我们评估并纠正问题。
例外/不可退货商品
某些类型的商品不能退货，例如定制产品（如改手围或加了配件）和已经申明有瑕疵并打了折的产品。如果您对特定商品有疑问或担忧，请联系我们。
非常抱歉，我们不接受促销产品或礼品卡退货。
换货
确保得到所需商品的最快方法是退货，并在退货被接受时另外购买新商品。
欧盟 14 天冷静期
尽管有上述规定，如果商品是发货至欧盟，您有权在 14 天内无理由取消订单或退货。如上所述，您的商品必须与收到时的状态相同、未穿过或未经使用、带有标签并保持原包装。您还需要提供收据或购买证明。
退款
我们收到并检查您的退货商品后会通知您，告知是否批准退款。如果批准，退款将在 10 个工作日内退回到您的原始付款方式中。请记住，您的银行或信用卡公司也需要一些时间来处理和过账退款。
如果您在我们批准退货 15 个工作日后仍未收到退款，请通过 223026298@qq.com 联系我们。